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JM 100-Day Quality Guarantee


At JM Global Company, either you’re happy with our finished product, or we’re not happy. 
That’s why we stand by our JM 100-Day Quality Guarantee & Return Policy. Which means we guarantee the quality of our product to match our promise of premium quality, or your money back, it’s that simple.
In the promotional business, you want your supplier to be as confident in their product as you are in their company. Shop with confidence knowing that you’ll receive exactly what you ordered, the first time, and be proud to put it in the hands of your customers.
You have 100 days after receiving delivery of your promotional items to request a refund due to substandard quality, and in the very rare event there is a discrepancy, we will either replace the order or refund your money in full (tax included), whichever you choose.
To be eligible for a return, your item(s) must display notable signs of poor/sub-standard quality, and must not have been tampered with in an unreasonable fashion. You’ll also need the receipt or proof of purchase. Orders can not be refunded for any reason other than product quality. For questions or clarifications, please contact our corporate team at vpsales@jmglobal.ca.